Contact

Contact

Questions about an order, a product, a delivery or a return? Write to us and we will reply within one business day. If you include your order number, the answer is usually right the first time.

Aurelinova
Balthasar-Neumann-Straße 1, 76703 Kraichtal, Germany
Email: store@westwingsale.com
Phone: +49 2234 250843

For business orders and VAT-free purchases, see the note on delivery and the Terms of Sale.

If you need help with an order, delivery, returns or product information, please contact the WestWing Sale support team using the form below.

To help us respond as quickly as possible, please include your order number if you have one, the email address used at checkout and a short description of your enquiry.

For product questions, we recommend including the product name and any details that may help us advise you, such as measurements, delivery access or the country where the order will be shipped.

We aim to respond to customer enquiries within 1-2 working days, excluding UK bank holidays and exceptionally busy periods.

Product questionsSend product names, room measurements and material preferences for more precise advice.
Delivery accessFor large furniture, include doorway, stair, lift and parking details.
Order supportContact us for returns, shipping status, payment questions or care guidance.