Shipping policy
Shipping
Aurelinova
Balthasar-Neumann-Straße 1, 76703 Kraichtal, Germany
Email: store@westwingsale.com
Phone: +49 2234 250843
We deliver across Europe and worldwide. The rate is shown at checkout before you place the order and depends on the destination and the value of the order.
Rates
| Destination | Order value | Rate |
|---|---|---|
| Europe | up to €500 | €35 |
| Europe | from €500 | €25 |
| Europe | from €1,500 | €15 |
| Rest of world | up to €500 | €50 |
| Rest of world | from €500 | €25 |
| Rest of world | from €1,500 | €15 |
Heavy and large items
Sofas, cabinets, tables, beds and other large furniture travel on a pallet. Delivery is kerbside: the carrier brings the pallet to the door of the building, not up stairs or into a room. If access is tight, tell us before ordering and we will say what is realistic.
Times
Orders leave our warehouse within 1–3 business days. Delivery within Europe typically takes 10–30 business days depending on the item and destination; deliveries outside Europe can take longer.
Damage in transit
Check the packaging before you sign for it, note any damage on the carrier's paperwork, and photograph it — that is what makes a claim straightforward.